Marélle

Refund & Returns Policy – Handmade Jewellery

Thank you for shopping with Marélle.

As each piece of jewellery is carefully handmade, please read our refund and returns policy below before making a purchase.

Shipping & Returns

Shipping Policy

We offer FREE standard shipping on all UK orders over £200.

At Marelle, we currently ship within the United Kingdom.

Shipping Rates

  • UK Orders: Flat-rate tracked shipping for £3.99

Please note that Marelle is not responsible for:

  • Lost or stolen packages

Processing Times

All sterling silver pieces are handmade to order or produced in small batches. Please allow up to 10 business days for order fulfillment.

We always aim to ship orders sooner whenever possible, and many orders are completed well before the 10-business-day timeframe.

Estimated Delivery Times

  • UK Orders: 3–5 business days after shipment

Need Your Order Faster?

If you need expedited processing or shipping, please contact us at hello@maréllejewellery.com before placing your order, and we will do our best to accommodate your request.

Return & Exchange Policy

All Marelle sales are final. We do not accept returns or offer refunds.

Because each Marelle piece is handcrafted with care and produced in small batches, we are unable to accept returns once an item has been worn or delivered for health and sanitation reasons.

We may offer exchanges under limited circumstances.

Ring Sizing

All rings are made in the exact size selected at checkout. To ensure the best fit, we strongly recommend confirming your ring size before ordering.

Helpful sizing tips:

  • Use an inexpensive ring sizer before purchasing
  • Avoid measuring your fingers when they are very hot or cold, as temperature can affect finger size

Damaged Items & Exchange Eligibility

If your item arrives damaged due to a manufacturing issue or shipping damage, please contact us within 14 days of delivery.

To be eligible for an exchange:

  • The item must be unworn and undamaged
  • The item must be returned in its original packaging
  • The customer is responsible for return shipping costs

Marelle reserves the right to refuse any exchange if the returned item is not in its original condition.

Need Help?

If you experience any issues with your purchase, please reach out through our Contact Us page or email us directly. We are always happy to help resolve any concerns.

Thank you for supporting Marelle — your support means so much to our small handmade business. We truly appreciate every order and every customer. If you have any questions at all, please don’t hesitate to reach out. We’re always happy to help. 💕