Terms & Conditions
Welcome to Marelle Jewellery. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Marelle Jewellery (“Marelle”, “we”, “our”, or “us”) is an online retailer specialising in handcrafted jewellery.
For any questions regarding these Terms & Conditions, please contact us at:
Email: hello@maréllejewellery.com
2. Products
All Marelle jewellery is handcrafted and may feature slight variations in colour, texture, finish, or appearance. These natural variations are part of the handmade process and are not considered defects.
We make every effort to display product images and descriptions accurately. However, colours may vary depending on your device’s screen settings.
3. Pricing
All prices displayed on our website are shown in Pound Sterling (£).
We reserve the right to change prices at any time without notice. Any price changes will not affect orders that have already been placed and confirmed.
4. Orders
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to refuse, cancel, or limit any order if we suspect fraudulent activity, pricing errors, or other circumstances beyond our control.
5. Payment
Payment must be received in full before an order is processed and dispatched.
We accept payment methods made available through our checkout, including secure payment providers such as Shopify Payments, Stripe, PayPal, Apple Pay, or Google Pay where available.
6. Shipping
Processing and delivery times are provided as estimates only.
Handmade items may require additional production time before dispatch.
Shipping details, costs, and delivery estimates are outlined in our Shipping & Returns Policy.
Marelle is not responsible for delays caused by postal services, courier companies, weather conditions, customs processing, or events outside our reasonable control.
7. Returns & Exchanges
Please refer to our Shipping & Returns Policy for full details.
Unless otherwise stated, all sales are final. Exchanges may be offered at our discretion in limited circumstances, including items that arrive damaged or faulty.
8. Faulty or Damaged Items
If you receive an item that is damaged or faulty, you must contact us within 14 days of receiving your order.
We may request photographs of the item before determining an appropriate resolution.
9. Jewellery Care
Customers are responsible for caring for their jewellery appropriately.
To prolong the life of your jewellery, we recommend:
- Removing jewellery before swimming, showering, or exercising
- Avoiding direct contact with perfumes, lotions, and chemicals
- Storing jewellery in a dry place when not in use
Normal wear and tear is not considered a manufacturing fault.
10. Intellectual Property
All content on this website, including photographs, product descriptions, logos, graphics, branding, and website design, is the property of Marelle Jewellery and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Marelle shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Nothing in these Terms & Conditions excludes liability where such exclusion would be unlawful under UK law.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this website.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Marelle Jewellery
Email: hello@maréllejewellery.com